Is it necessary to register to buy through Nel Blu Swimwear?

Yes, it is necessary to do it. In this way you will benefit from a safe, fast and personalized purchase.

How can I pay for my order?

You can make the payment through these options:

With a Mercado Pago user account (Visa, Mastercard, Diner's Club, American Express, BCP)

With a PayPal account

With bank transfer


What is the delivery time of my order?

You will receive a shipping confirmation within the next 24 hours.

The delivery time to your home will be determined by the company that makes the deliveries.

International delivery time, once the order is processed:

  • America 3 business days
  • Europe 4 working days
  • Asia and Oceania 5 business days

These times are for the central areas of each city, if it is a remote area, between 1-2 additional days should be considered.

Can I request that my order be sent to a different address than the one with which I have registered?

Yes. You can select this option during the purchase process, but at least this delivery address must be in the same fiscal environment as the country of purchase.

Do the products have the Tax included?

For Peru, prices do include VAT. However, for the rest of the countries the tax is not included, it will be assumed by the client.

What happens if it doesn't fit me or I don't finish liking the product I bought?

The client can make changes as long as they meet the following conditions:

- The product is new, without signs of use, with the seals placed on the product, and without ripping or breaking the original labels.

- The product has not been tampered with.

Once the company verifies that the conditions are met, the customer can exchange the item for another that we have in stock of the same or higher amount, paying the difference.

In case the product has factory defects, the client must contact contact@nelbluswimwear.com to review the case.

What services are there after sales?

There are no post-sale services included with the purchase of a product. In case the client has a mishap due to misuse of the piece, he can contact contact@nelbluswimwear.com so that we review and quote the arrangement of his piece.