Terms and Conditions
Exchange and Return Policy
Changes of size or product are accepted, for an amount equal to or greater than the sale (cancelling the difference).
Refunds are not accepted. The company does not make refunds of money in any case.
Changes will only be accepted during the first week counting from the date of purchase. These will be done by sending the product to the warehouse in prior coordination with the following email contact@nelbluswimwear.com.
Changes can be made only once.
The change is made with a sales receipt/invoice or a gift copy. Changes are only accepted if the garment is in perfect condition and how it was shipped, with original packaging and tags in good condition.
Any change causes the issuance of a credit note that supports the operation, which will be valid for 1 day. If you do not use all the credit that day, the balance in favor is without effect.
Changes or returns of used or damaged products are not accepted.
Privacy Policy
We are committed to helping you make the most of your time online in a trusted environment. Because we respect your privacy, we inform you of our online privacy policies. This privacy policy discloses how we collect, protect, use and share information collected about you on our websites. We hope that this disclosure will help increase your confidence in our sites and improve your Internet experience. Your use of the website indicates your acceptance of the terms of this privacy policy.
1. Types of information we collect and how we collect it
Most of the product and service information posted on our sites is provided without our collecting any personally identifiable information from you. You can browse the websites and view much of our content anonymously.
2. Information provided by the client
There are some activities on our sites where the collection of personally identifiable information is necessary. Those activities include things like entering a contest or sweepstakes, giving away gifts, making a purchase, requesting a catalog, newsletter or other information, registering on our sites, completing a survey or questionnaire, or contacting us. For most activities, we only collect your name, email address, mailing address, zip code, and date of birth. When you make a purchase, we also collect your billing address, phone number, and credit card information. If you visit our pages on social networking sites such as Facebook and Instagram, we may collect personally identifiable and non-personal information. For example, if you ask a customer service question through our Facebook page, we will receive your username along with your question and use that information to answer the question. Personally identifiable information will be stored by us until it is deleted in the course of time.
3. With whom we share your personal information:
We sometimes use third-party companies to help us target advertising or market products of interest to you on our website, or to facilitate order processing and fulfillment. In those cases, we share your information with them to target advertising, deliver products, help us collect and manage customer information, fulfill promotions, and/or communicate with you. These third-party companies include: Mailchimp - email marketing Facebook, Google, Amazon, Bing and other advertisers - advertising services
Some of these companies have access to some or all of the information you provide to us, and some may use cookies or other tracking technologies on our behalf. These companies are restricted from using your information in any way other than to help us target advertising or to market or provide our products to you.
Lorena Pestana Jewelry and Nature uses targeted advertising services provided by companies such as Facebook and other third-party providers. These services are intended to deliver advertisements that are likely to interest you, based on your recent browsing. Those services use technical means, such as cookies and pixel tags, to collect data as described in their privacy notices to help deliver advertisements that are more relevant to you. As far as the Nel Blu Swimwear websites are concerned, they collect data about your browsing activity on the Nel Blu Swimwear websites such as which pages you visited and when; technical information about your device and browser, such as your device's IP address, device type, and unique identifier; information about the advertisements that have been sent to you and whether you interacted with the advertisement; and data from third-party advertising partners, such as pseudonymous identifiers, to help deliver ads and recognize you across browsers and devices.
Third party providers offer ways to opt out of tracking and that information can be found on their respective websites.
We may share your information with sponsors if they need it to send you a product or to fulfill the promotion. We may share your information with those sponsors so they can send you other special promotions. You'll know we'll do this because we'll let you know when you sign up for these promotions. In addition, we will occasionally send email promotions to our users on behalf of third-party sponsors regarding products or services related to your lifestyle. We may also share information for security reasons to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of individuals, violations of our terms of service, or as otherwise required by law.
4. Organizations that help protect the safety and security of our users and our sites
We will give out personal information as required by law, for example, to comply with a court order or subpoena, to enforce our terms of service, or to protect the safety of users and our site.
5. Changes in the privacy policy
Changes to this privacy notice will be posted on this page. If we make a material change to our privacy practices, we will provide notice on the Site or by other means, as appropriate. In case you have questions about this privacy policy or about Lorena Pestana Jewelry and Nature in general, or to unsubscribe from promotional contacts, you can write us by email at contact@nelbluswimwear.com
Shipping
All orders are shipped Monday through Friday. Processing takes 2-3 business days for standard shipping. Need to cancel or make an adjustment? Let us know right away and we'll do our best! Email us at contact@nelbluswimwear.com. Unfortunately we are unable to make any changes once an order is shipped from our warehouse, as we are working quickly to get it to your doorstep. We are not responsible for carrier shipping delays. For international shipments, the tariffs or taxes that are generated by the entry of the product to your country will be borne by the customer.